At SARKKROM TRADING SRL, we are committed to respecting and protecting your privacy, appreciating the trust you place in us. Our "Privacy Policy" and "Cookie Policy" are designed to ensure that any personal data collected by ro. tommy.com (hereinafter referred to as the "website") or other stores will be protected, used, stored, and processed by us for the purpose of communication between us and the provision of services, always in accordance with applicable legislation on the protection of personal data (Regulation (EU) 2016/679).

You can see the policy we faithfully adhere to for the protection of your personal data in the "Privacy Policy" of SARKKROM TRADING SRL, which can be found here, and the "Cookie Policy" of SARKKROM TRADING SRL, which can be found here.

You can also see in detail what data we collect, how it is collected, the purpose of processing, who receives your data, the retention period, and your rights in the "Website Use Policy" of SARKKROM TRADING SRL, which can be found here, as well as exercise your rights under current legislation with the "Data Subject Request Form" found here.

The Privacy Policy does not apply to websites that you access through links to the website and/or activities offered by third parties. Please inform yourself about any related policies on any third-party site before proceeding. SARKKROM TRADING SRL is not responsible for the collection or use of your personal information by these third-party sites.

You should know that we collect your data directly from you:

when you subscribe to our newsletter,
when you sign up for the Loyalty Program,
when you participate in contests and sweepstakes,
when you register on the website via the internet or mobile device or provide personal information to the store via your membership card,
when placing an order through stores and the website,
if you wish to receive personalized updates, such as targeted advertisements, and
if you contact us (e.g., by phone, email, or any other means) to inquire about one of our products, customer care, or customer relations, or to report a problem with the website, product, or anything else.

The information collected from you via the website will be combined with the personal information you have provided in our physical stores. This will ensure that your personal information remains accurate and up to date.

Also, when you make a purchase in one of our stores and have a membership card with your personal information, those stores may provide us with a file of your transaction.

You should also know that we collect your data from third parties:

We work with third-party partners, i.e., customer service companies for technical issues, payment and delivery issues, advertising networks, website analytics providers, and information providers. If we receive information about you from them, we always request confirmation that this information is provided in accordance with the Privacy Policy, that you have been informed about it and have consented to it, if necessary. We may use this information to update and maintain our records.

Where we have a legal basis to use the information, the Privacy Policy covers our responsibility to process your personal data in any lawful and fair manner.

Where your consent is required for the use of your personal data. For example, we will only process your personal information for marketing purposes if we have your consent.

Newsletter and communication between us

If you agree, we would like to inform you about SARKKROM TRADING SRL products, services, events, discounts, promotions (including personalized content and advertising, social networks, and our online partners).

Email contact list

Upon completion of your purchase, you may select the appropriate field so that we may send you promotional messages, newsletters, and updates. With your consent, we will use your email address to contact you regarding your order or any other notifications, to inform you about the website or new gifts.

Can I unsubscribe from the email contact list?

We will send you special offers and promotions. If you do not wish to receive information about offers and promotions by email, select the unsubscribe link in any email. You can unsubscribe at any time.

Will you share my details with third parties?

We will never share your email address with third parties for promotional purposes (unless they are contacting you on our behalf). We respect your privacy and are committed to protecting it.

How do we protect your personal information in our internal systems?

We protect confidentiality in several ways: the personal data we enter into our system is in full compliance with copyright law, including security and confidentiality, and is based on the principles of good practice, legality, and transparency. Access to customer account information is limited to those individuals who need access to perform their duties. We have complete control over usernames and passwords in our system. All calls are recorded and reviewed for training and security purposes. Confidentiality and database access are reviewed and updated periodically to further protect our personal data.

Who has access to personal data?

Our staff who deal with personal data processing have access to personal data. More specifically, staff belonging to the following departments: IT, administrative staff, customer relations, marketing, as well as other persons who need to process personal data in order to perform their work.

Who will we share your personal data with?

Your data is stored in a database to which we have access, and this is done to facilitate the efficient organization of the database.

We may share your information with selected third parties in accordance with our Privacy Policy:

service providers (e.g., programmers) and suppliers for the execution of any agreement between you (such as website activities, payment services, transfers, deliveries, collection, affiliates, and reward programs),
providers of analytics and information, who help us improve and optimize the website,
any public or administrative authority, as long as there is a legal obligation.
These third parties who may receive your information will process it for specific, predefined reasons and in accordance with applicable law.

SECURITY - COOKIES - LINKS

A cookie is a small file stored on your computer by a website that gives you a unique ID. Cookies make browsing our site faster and easier because they can remember if you have visited the site before and help us provide you with the information you need about your purchases or your account when you need it. The cookies created by our website do not contain your personal information. For example, they contain a single numeric ID that allows us to find your account details or shopping list. In accordance with our Privacy Policy regarding customer information, we analyze the data we collect through cookies only at a general level and not individually.

We use cookies to create a pleasant and easy-to-use online shopping experience for you. They help us identify your browser, device type, unique ID, computer, login information, website viewing statistics, traffic to and from the site, referral URLs, Internet Protocol (IP) address, and basic blog information.

By using ro.tommy.com, you agree that we may transfer cookies to your device. If you prefer, you can set your browser to not accept cookies, but this may limit your experience on our website.

Types of cookies we use:

There are two types of cookies that may be used when you browse our website:

• Strictly necessary cookies: these are necessary for the website to function properly and for the user to navigate it—without them, the user may not be able to view the pages correctly or use certain features.
• Advertising cookies: these are used to create user accounts and send promotional emails based on each user's preferences while browsing.

Cookies, in addition to essential elements and advertising, can be classified as follows:

• Operational cookies: these are used to identify users while browsing and are necessary for this purpose, e.g. they remember some of your settings. Without them, some of the services provided (such as the use of the shopping cart) on the website cannot be provided.
• Performance cookies: used to collect information and analyze how visitors use the site (e.g., traffic to and from the site, total sales through the site, pages with the most traffic and those with errors), so that we can continuously improve the shopping experience on our site. All information collected by cookies is anonymous and is not used to identify you.
• Preference cookies: remember your preferences and help us personalize your purchases.
• Targeting and advertising cookies: used to send you personalized ads based on your preferences, to make them more relevant to you. They limit the number of times you see one of our ads and help us measure the effectiveness of each advertising campaign.
• Third-party cookies: used by our third-party partners for promotional and advertising activities. These cookies allow us to make more accurate and informed decisions about the needs and preferences of our customers. Third parties may use several types of cookies. All information collected is anonymous.

We use the reCAPTCHA service provided by Google Inc. (Google) to protect what you submit online through the corresponding form. This service uses a questionnaire to verify that the user is human in order to protect certain website operations from being abused by spam bots (especially comments). The additional questionnaire includes your IP address and, if necessary, other data requested by Google for the Google reCAPTCHA service. For this purpose, your data will be transferred to and used by Google. However, your IP address will be truncated by Google and remain anonymous in EU member states or other countries participating in the European Economic Area agreement. Except in exceptional cases, the entire IP address will be transferred to a Google server in America and truncated there. On behalf of the administrator of this site, Google will use the information to evaluate the use of this service. The IP address provided by reCAPTCHA from your computer should not be combined with other data from Google.

This data collection is subject to Google Inc.'s Privacy Policy. For more information about Google's Privacy Policy, visit: here.

By using the reCAPTCHA service, you agree to the processing of your data by Google in the manner and for the purposes set out above.

Can I check or delete cookies?

If you wish, you can set your browser to not accept cookies. You also have the option to use our website without activating cookies. However, it should be noted that disabling cookies may affect your browsing experience on the site and/or reduce the efficiency of the operations and services provided.

For more information about controlling or deleting cookies, visit www.allaboutcookies.org.