Shipping

Your order can be sent to the address you specified on the payment page (home, work, etc.) via GLS courier service & GLS Lockers. Alternatively, you can pick up your order from one of our stores by selecting the Click & Collect option on the Checkout page.

Delivery Time 
Our aim is to deliver your order as quickly as possible. Delivery times depend on the pickup location you have chosen. Standard delivery is usually within 1-5 business days of order confirmation, depending on your location, via GLS courier service. 

Important : Orders placed on weekends or public holidays are shipped the next business day. During holiday periods or sales, due to high demand, there may be slight delays in delivery 
 
Shipping Cost 

Shipping for orders of 250 RON or more is free of charge. 

You can also choose to collect your products free of charge via the Click & Collect service in one of our Tommy Hilfiger Stores. 

 

	Delivery Time (Business Days)	Shipping Cost
Standard Delivery	1 - 5 business days	15 RON (Free delivery for orders over 250 RON)
GLS Locker*	1 – 5 business days	6 RON (Free delivery for orders over 250)
Store Pick Up	1 – 5 business days	FREE

 

Note: Shipping cost is only refundable in case of a full return and not a partial one. 

You will receive an email at the address you provided when placing your order, confirming that your package has been shipped from our headquarters. This message will also include the shipping number so that you can track the status of your order online in real time. At the same time, the courier company will contact you directly to inform you about the delivery of your package.

For orders delivered via Click & Collect, you will receive a confirmation email as soon as your order arrives at the selected store.

For orders via GLS Lockers:

a) Payment on delivery

1. You receive an SMS containing the parcel number and the payment link.
2. You make the payment and receive your PIN code.
3. You enter the PIN code on GLS Locker's screen.
4. Confirm, and then the box containing your parcel will open.
5. Pick up the parcel.
6. Close the box.

b) Payment in advance

1. You receive an SMS containing your PIN Code.
2. You enter the PIN Code on GLS Locker's screen.
3. Confirm, and then the box containing your parcel will open.
4. Pick up the parcel.
5. Close the box.

To pick up your online order from the store, you must present the email confirming the arrival of your order at the store, as well as a valid ID.

Your package will be held at our store for 5 days from the date on which the confirmation email is sent to you. If you are unable to pick up your order within the above period, it will be canceled and the products you selected will be put back on sale.

You can stay updated on the progress of your order at any time, from the moment it is placed, through the “Order Tracking” page.

In the corresponding fields, you will need to enter:

• your order number
• the e-mail address used when placing the order

Alternatively, if you are a registered user, you can also monitor the progress of your order through "My Account" page.

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing the relevant shipping information.

If you have chosen to collect your order from a store, you will receive an email informing you that your parcel has been shipped to your chosen store.

You can also track your order by entering your order tracking number HERE.

If you need help, please submit your request HERE. We are always ready and willing to serve you.

There may be small differences in some product details due to production updates or seasonal changes. If the product you receive does not meet your expectations, you can return it according to our Returns Policy.