Product Related

Every Tommy Hilfiger product comes with a label that demonstrates useful instructions on how to take care of your clothes. Please read and follow these instructions carefully. Alternatively, you can contact our customer service department

Call us on 0035722054151 or

Send an e-mail to cs.cy@tommy.com

Please pay particular attention to the care instructions of our denim products. They have gone through a special treatment process in order to create unique designs giving them a different character.

Each Tommy Hilfiger watch comes with an extensive user manual, including warranty terms.

-Watches with a leather or rubber strap cannot be adjusted. If they do not fit you, you can return them by following the steps regarding our return policy.

-Watches with bracelets can be customized. We advise you to visit your nearest watch retailer or jewelry store to remove the extra links. If the watch is too small, please contact us and we will be happy to provide you with the necessary extra links, if available.

If your Tommy Hilfiger watch requires service please contact CHRONOSERVICE at the details below:

Phone: +0030 210 3238250

E-mail: chronoteam@chronoteam.gr

39 Panepistimiou Street
105 64
Athens, Greece.

You can find size guides on most of our product detail pages. Simply find an item  you like and click on the size guide button.

You can also find an overview of our size guides here.

2-year luggage warranty.

Tommy Hilfiger luggage is tested to exacting standards. If a problem occurs with Tommy Hilfiger luggage and the problem is due to a manufacturing defect, Tommy Hilfiger will, at its discretion, repair or replace the item in accordance with the warranty terms.

The warranty provided herein applies only if the item you received is inspected and found to be defective. Your rights in the event of receipt of a defective item remain unaffected by this warranty.

This warranty covers manufacturing defects only and does not cover any damage that may be caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or damage in transit by airlines.

If you wish to use the warranty, please contact our Customer Service Department for instructions. Please e-mail us at cs.cy@tommy.com or call us at 0035722054151.

Our Customer Service team will explain in detail how and where to send your damaged baggage. You are responsible for all costs of taking the item to us, including but not limited to packaging & shipping costs.

In order to make use of the warranty it is necessary to have the original proof of purchase. Our customer service team will determine if the damage can be covered by the Tommy Hilfiger warranty. If the warranty applies, you will be notified whether the product will be repaired or replaced. Any such repair or replacement will be at Tommy Hilfiger's expense, including all costs required to return the repaired or replaced product to you. If the product is to be replaced and is no longer available in the collection, Tommy Hilfiger will replace it with another similar Tommy Hilfiger product.

The warranty provided herein is limited to the value of the product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage or opening by aviation, airline or airport personnel. Inspect your product immediately after it has been handled by anyone other than you. In the event of damage in transit, file a claim with the transit company (which is insured against damage to your product) at the place of arrival.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, your legal rights in the event of defective items remain unaffected.

Manufacturer: Tommy Hilfiger Europe B.V.
Postal address: Danzigerkade 165, 1013 AP Amsterdam, The Netherlands
Electronic address: www.tommy.com

IMPORTANT: please note that the above information does not apply to products manufactured under a license agreement (such as eyewear, fragrances, beauty, jewelry and watches).

Eyewear manufacturer: Safilo Group SpA
Postal address: Settima Strada 15, 35129 Padova, Italy
Electronic address: www.safilogroup.com